1. Who We Are
Navigate Business Ltd ("we", "our", "us") is a business mentoring and enterprise support company registered in Cheshire, United Kingdom. For any data protection queries, please contact us at sarah@navigatebusiness.co.uk.
2. What Data We Collect
We may collect the following personal information:
- Name and contact details (email address, phone number) when you submit our contact form or book a session
- Business information you share during mentoring sessions
- Website usage data through Google Analytics (anonymised)
- Cookie data (see our Cookie Policy for details)
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide the services you have requested
- Deliver mentoring, coaching, and training sessions
- Send relevant updates about our services (only with your consent)
- Improve our website and services through anonymised analytics
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following lawful bases:
- Consent — when you submit a contact form or opt in to communications
- Contractual necessity — to deliver services you have purchased
- Legitimate interests — to improve our services and website
5. Data Sharing
We do not sell your personal data. We may share data with:
- Google Analytics (anonymised website usage data)
- Service providers who assist in delivering our services (under data processing agreements)
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, email sarah@navigatebusiness.co.uk.
8. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
